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Office: 1.787.486.5064 Mobile: 1.787.517.0189
Terms and Conditions
Terms of Use
This page is owned and operated by Coquito Viejo Ballajá in Aguadilla. Please read these terms and conditions of use carefully. By accessing this page, you accept and agree to comply with the following terms and conditions. The User should review this notice whenever they access this portal or webpage, as its content may change at the discretion of Coquito Viejo Ballajá. If you do not agree, please discontinue accessing it.
Content Restrictions
No material from this page may be uploaded, displayed, copied, reproduced, republished, uploaded, presented, transmitted, or distributed in any way, except for personal and non-commercial use, provided that copyright, trademarks, logos, and other properties of Coquito Viejo Ballajá remain intact. The user may reproduce the content of this page for personal use as long as:
1. You use this information only for personal and non-commercial use.
2. You do not copy or publish such information with the purpose of transmitting it on any medium.
3. You do not make modifications to the information provided on this portal.
4. You do not make any additional representations or warranties related to these documents.
All text, graphics, visual interfaces, photographs, trademarks, logos, sounds, videos, artwork, and computer code, including but not limited to the design, structure, selection, coordination, style, and organization of such content on this portal, are protected by intellectual property laws, copyright laws of the Commonwealth of Puerto Rico, and unfair competition laws.
Monitoring
By accessing this page, you agree that it is subject to monitoring by Coquito Viejo Ballajá. Access to this page is subject to you not limiting or preventing another user from using it.
Disclaimer
Coquito Viejo Ballajá is not responsible for the use or inability to use this page. The user releases and exempts Coquito Viejo Ballajá from any damage, whether direct or indirect, caused by the use or inability to use the material or information contained on this page. Coquito Viejo Ballajá does not guarantee or represent the accuracy of the information contained herein nor assumes any responsibility for any error or omission in the content of the page. The material contained herein is published without any warranty of any kind. Coquito Viejo Ballajá does not ensure that the functions of this page are error-free, can be interrupted, that the page or its transmitter is free of viruses or other harmful components. By accessing this page, you assume the aforementioned risks. Your sole remedy against Coquito Viejo Ballajá for your dissatisfaction with the website or any content is to stop accessing the website.
You warrant and agree that, while browsing the website, you will not: a. Impersonate any person or entity or misrepresent your affiliation with any other person or entity. b. Insert your own advertisement or any other promotional content or that of a third party in any of the spaces on the website. c. Attempt to gain unauthorized access through the website. The following are prohibited: “Web scraping,” “deep-link,” “robot,” “spider,” or any other automatic device, program, algorithm, methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website, including but not limited to, collecting email addresses, wireless addresses, or other personal or contact information, or any other automated means of obtaining lists of users or other information from or through the website or the services offered on or through the website.
The website and online services are not directed at children under thirteen (13) years of age and do not encourage these minors to provide their personal information. Our policy is that we do not intentionally collect information from children under the age of thirteen (13) in compliance with the requirements of the Children's Online Privacy Protection Act (COPPA).
Other References
Coquito Viejo Ballajá is not necessarily affiliated with other internet pages whose addresses appear on this page and is not responsible for their contents. These are offered merely for your convenience, and you access them at your own risk.
Public Communication
By submitting information to our page, you warrant being the author of it and irrevocably and gratuitously grant the right and/or license to use or reproduce such information or material received. Coquito Viejo Ballajá does not represent or guarantee that they will review or read the information submitted. Coquito Viejo Ballajá reserves the right to delete, move, or edit messages that appear obscene, defamatory, or contrary to the laws and regulations applicable to the Commonwealth of Puerto Rico.
Coquito Viejo Ballajá may disclose any information about you if it is determined that such disclosure is necessary in connection with any investigation or complaint related to your use of the website or to identify, contact, or bring legal action against someone who may be causing damage to or interfering with (either intentionally or unintentionally) the rights or property of Coquito Viejo Ballajá, or the rights or property of visitors or users of the website. Coquito Viejo Ballajá reserves the right at all times to disclose any information they deem necessary to comply with any law, regulation, legal process, or governmental request.
Amendments
The terms and conditions of use may be restricted, canceled, or amended from time to time and without prior notice.
This policy is effective as of December 28, 2024.
Return and Refund Policy
We want you to LOVE your Viejo Ballajá COQUITO Store products. In the rare case that you’re not satisfied with your order, please contact us WITHIN 30 DAYS of receipt using the Contact Us on the site or call our Customer Care Department at 1.787.517.0189.
We do not accept returns on customized or personalized products unless the product differs materially from what was ordered on the site. Unfortunately, we cannot accept returns outside of 30 days of receipt.
We are unable to process returns or exchanges on international orders. Starting December 28, 2024, if you ordered perishable items, all sales are final, and no returns/exchanges are available. However, due to our Freshness Guarantee policy, if your order goes out of date the next day compared to identical products on shelf with longer dates, simply bring along the item and a receipt of purchase in-store or online to our Coquito Viejo Ballajá Store within 30 days of your initial purchase for further scrutiny and verification of the sell-by or use-by dates of purchased products. We still hold the final call on weather a refund will be accepted.
If an order was placed before this time, we offer a 30-day money-back guarantee on most items purchased from the Coquito Viejo Ballajá Store. If there's an issue with your order, or your item arrived damaged or you have any questions, call our Customer Care Department, and they'll gladly help you!
Please take a photo of the item you received and the package it arrived in. Once you have that information, please reach out to us with your order number and the photos of your damaged item. We will be happy to assist you further with a resolution.
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